- Same Day Delivery is available at RM 19 for any order size before 3pm. Currently only available in Klang Valley.
- Free shipping applies to qualifying orders with at least RM500 of products including taxes. For orders with less than RM 500 of products including taxes, a flat RM 9 shipping fee will be applied to the order.
- Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher.
- For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied.
- For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied.
- Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
- Shipping fees will not be refunded for items returned.
- We reserve the right to change or discontinue free shipping at any time.
- All deliveries will be made from Monday to sunday, between 12.00 PM to 11.59pm.
- Deliveries can be delayed due to weather conditions
The following return policy applies to domestic orders only.
Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. To make the process easier for our valued members, we’ve broken down the details on what exactly is returnable and when you can expect to receive cash back orhttp://sohda.techauric.com/ credit. If you need any further assistance or clarification, please contact Customer Support ( firstname.lastname@example.org )
You can return the following items:
All items, which includes bottles & bar wares unless the item is marked Final Sale or otherwise noted as non-returnable on the product page.
The following items are non-returnable:
All party / experience vouchers are not eligible for return. Exceptions may apply so please check the individual product page carefully.
- Returnable items that are priced at RM999.99 and under are eligible for a refund in the form of SOHDA Credits. For returnable items that are priced at RM 1,000 and above, we are offering two options for our members:
- Receive SOHDA Credit with no additional return charges.
- Receive a refund back to the original form of payment minus RM20 return shipping + 3% of total bill charged.
- SOHDA Credits may be used on http://sohda.my. SOHDA Credits may not be used to purchase Gift Cards.
- If you request a refund to the original form of payment and had used SOHDA Credits to purchase the item in question, the original SOHDA Credits will be reinstated to your store credit account on the site. Once you have selected to receive your return in SOHDA Credits, you cannot transfer the amount onto any form of original payment for cash back.
- If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a cheque to the billing address as checkout on the account. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact Customer Support and you will receive your refund in SOHDA Credits.
- Love your purchase but need it in a different varietal? We’re happy to exchange it if we still have the item in stock. To start an exchange, please contact our customer support.
- We’ll ship you your new item right away–but we’ll have to charge you for the purchase (we’ll waive the return shipping of the original item). Upon receipt of the original item we’ll also credit you for the cost of that item. This is the most efficient way to ensure that you get your new item–and that you receive it as quickly as possible.
- Eligible item(s) must be returned or exchanged within 21 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unopened and undamaged. Please return items in their original packaging, including: boxes, plastic wrap, bubble wrap, and gift boxes.